TERMS AND CONDITIONS

BOOKING POLICY
Custom pieces are limited by availability and booked on a first come first booked schedule. Our recommendation is to plan ahead. The first place you can start is by filling out our DESIGN QUESTIONNAIRE.

CUSTOM ORDER PAYMENT POLICY
$500 Commitment Fee will be required to begin any custom outfit projects (showmanship jackets, vests, boleros).

Weekender Series and Premium Series Fitted Day shirts will require a 25% non refundable deposit to secure your spot in the production schedule. The balance owing will be due when shirt is complete and before your order is shipped. We will supply photos to all our customers of their custom piece before shipping. Any order that is not paid in full within 15 days after completion will be placed in online to the public for sale, customer forfeits all monies and we will retain payments to cover losses incurred.

Elite Series Fitted day shirts will require a 50% non refundable deposit to develop digital mockups, secure spot in production schedule and purchase materials. The balance owing will be due when shirt is complete and before your order is shipped. We will supply photos to all our customers of their custom piece before shipping. Any order that is not paid in full within 15 days after completion will be placed in online to the public for sale, customer forfeits all monies and we will retain payments to cover losses incurred.

CANCELLATION

We understand that circumstances may require a cancellation of an order. Please notify us that you require a cancellation. As stated above deposits are non-refundable but we will remove your order from our production schedule and  you will not be invoiced further. All monies received will be used to recoup any DC Custom loss.

For any cancellations on Showmanship Jackets, Vests, or Boleros the Commitment Fee is not refundable and used to cover the consultation hours, research, sourcing materials, and design hours spent on the project. If you cancel before the second payment of 50% is received, no further charges will be applied to your invoice. If attempts are made to contact the customer and no response or design approval is received within 6 months, we will assume the order has been abandoned and all monies received will be forfeited at that time. Commitment Fees are NOT transferable. 

ALTERATIONS
Minor alterations are done at no charge for 30 days after receiving your custom piece. Major alterations, if possible labour and materials are charged to the customer. Shipping fees are additional and non refundable. 

RUSH ORDER POLICY
Rush orders will be charged an additional 35% of order total and express shipping charges are sole responsibility of the customer. If and where applicable express shipping charges from suppliers may be applied for these rush orders. 

STANDARD SHIPPING
We ship all orders within 24-48 hours of final payment being received. All orders are shipped via Canada Post with track and trace. We will supply you with a complete tracking # as soon as available. If you require signature verification or extra insurance, please be sure and notify us ahead. All extra insurance fees will be additional.

Canadian orders will arrive within 2-7 business days on average.
US Orders have been delivered within 7-14 business days.

COURIER SHIPPING
If you require faster shipping to your location via a courier we offer express shipping through FEDEX, or PUROLATOR. All Courier Fees and Customs/Duty Fees will be the responsibility of the buyer. Clothing garments have been known to be charged up to 35% Duty when shipped via Courier.

ALL CUSTOM ORDERS ARE NON RETURNABLE AND NON REFUNDABLE - NO EXCEPTIONS. 

These pieces are custom designed and made specific to you. 

RETAIL LABEL RETURN POLICY

To return items, notification must be given to DC Custom Label within 3 business days of receiving shipment. Item must then be shipped back within 7 business days. Item can not have been used or washed and remain in new condition and will be inspected by DC Custom Label to verify.

We will offer an exchange, credit or refund for Retail Label pieces if not used or damaged and shipped back within 7 business days. For refunds (will be sent via same method paid) DC Custom Label will send refund within 7-10 business days of receiving shipment and inspecting condition. If wishing to exchange, please notify DC Custom Label of choice and delivery times will vary depending on stock and availability of the replacement product. If choosing credit a Coupon Code will be sent to you via email for future use. Please be aware that all returns will be charge a 20% restocking fee. No shipping fees will be refunded.

Any STOCK Saddle Blankets will be in store credit only, with same return procedures as above. 

ALL SALE ITEMS are final sale. All custom pieces, or items that have been altered or created to fit custom measurements are not eligible for any refunds. All shipping fees are the responsibility of the customer, and no shipping fees will be refunded.